79: The Problems With the “My Business My Way” Mindset

As a Business Coach, Consultant, & Mindset Coach. I'm on a mission to help you reach your level of success (whatever that means for you) easier and faster than I did.

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Can you embody the “my business, my way” mindset and still ensure excellent customer care?

Of course, you can. It IS possible to have a business that serves you and your clients very well. 

Lately, I’ve noticed that customer service seems to be a bit of a dying art, but it doesn’t have to be that way.

Sometimes you need to take a step back and look at what’s really working in your business, especially within your client experience and learn how you can showcase that. 

This will empower you to stand up even more confidently in your bold, leadership position and to say, “I’m a badass AND I take really good care of my people.”

On Today’s Show You’ll Learn:

  • The dying art of customer service
  • A story on disengagement and a lack of customer care 
  • The impact of customer service on buying confidence
  • The back and forth frustration between customer service
  • Why you shouldn’t always fall for the “my business, my way” mindset
  • How the “my business, my way” mindset is in scarcity-based
  • How COVID has changed customer care
  • How that business owner could have remedied that customer service issue

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